Privacy

Privacy policy

This policy explains how The Troutfit Guiding collects, uses and looks after your personal information when you use this website or get in touch with us. We keep it simple, and we only collect what we need to reply to you and run your trip.

What we collect

When you contact us through the website, by phone or by email, we collect the details you give us, such as your name, email address, phone number and anything you tell us about the trip you want. If you make a booking, we keep the details needed to organise and confirm your day.

How we use it

We use your information only to respond to your enquiry, plan and confirm your trip, and keep in touch about your booking. We do not sell your information, and we never share it with anyone who is not helping us run the trip or this website.

Cookies and analytics

This website may use cookies and basic analytics to understand how the site is used and to keep it working well. You can turn cookies off in your browser settings if you prefer. Analytics data is used in aggregate and does not identify you personally.

Third parties

We use a small number of trusted services to run the site, take deposit payments and reply to you. Each may process limited information on our behalf, under its own privacy terms:

  • Stripe processes deposit and trip payments securely. Your card details go straight to Stripe; we never see or store your full card number.
  • Google Analytics helps us understand how the site is used. This data is aggregated and does not identify you personally.
  • Cloudflare Turnstile protects our contact form from spam and abuse.
  • SMTP2GO delivers the email from our contact form to us.

Keeping your information

We keep your information only as long as we need it to deal with your enquiry or booking and to meet any legal requirements, then we remove it.

Your choices

You can ask us what information we hold about you, ask us to correct it, or ask us to delete it. If you have signed up to hear from us, you can opt out at any time.

Contact us

If you have any questions about your privacy or this policy, please email thetroutfitguiding@gmail.com or call 0419 682 436.